Room types may vary. Kind regards,Catherine Jayne Herbert Guest Relations Executive. There have been many Roman era finds made and they are on show at various points around the centre of York. With sweet and savoury treats to excite both the eyes and the tastebuds, sights of York’s city walls are an added bonus. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The Cathedral is well worth a visit, the stain glass windows are stunning. All lounges are open from 05:00 to 20:00, with a three hour maximum stay. Checkout was really easy and they held our bags while we made the most of our second day. He moved us to a executive room in the older part of the hotel but this was freezing cold, the curtains were blowing away from the window (they were closed) and the heating didn't work.We were then moved back to a classic room with the promise of a bottle of prosecco to say sorry for the inconvenience.We never received it.We ate in the restaurant and it was lovely, all of the staff were friendly and helpful it's a shame about the problems we had as we had both been looking forward to our night away and this spoiled it. View deals for The White Rose Hotel , including fully refundable rates with free cancellation. The Grand Hotel & Spa - 5 Star Address: Station Rise, York YO1 6HT map Tel. At The Rose & Crown York every room has a desk, a flat-screen TV and a private bathroom. York is well worth a visit. We were taken to the Hudson Restaurant we were offered a buffet style breakfast would not have been a problem but they did not look after the food cloches at all - no sausages, very few tomatoes, bacon was OK only one toaster which did not work very well no marmalade and limited fruit juice selection, tea & coffee had to make ourselves also now being late were told they were closing and clearing the table's not the service as in the main restaurant really poor not at the standard the Grand should be as we have stayed many times before, Good afternoon Martin, Greetings from the beautiful city of York. Guests praise the helpful staff. The Grand was built in 1906 as a ‘Palace of Business’ for one of the most powerful railway companies in Edwardian England, and is now Yorkshire’s finest hotel and meetings & conference venue and is the only 5 Star Hotel in Yorkshire. Your review is extremely valuable for us and I am more than happy to read that you had a an excellent stay overall. Along with our 207 guest rooms, there’s the award-winning Rise Restaurant, The Rise Bar & Terrace, Hudson’s Restaurant, a state of the art Cookery School, The 1906 Bar & Lounge, our executive White Rose … The Grand, York, Station Rise, North Yorkshire, YO1 6GD. There is also a miniature railway that sets off from outside the train museum and trundles along to York Minster, a splendid Cathedral that dominates that part of York. Suite guests have access to the White Rose Lounge, but other guests have to cough up between £30 and £50 for day access. See 5,502 traveller reviews, 2,183 candid photos, and great deals for The Grand, York, ranked #12 of 46 hotels in York and rated 4.5 of 5 at Tripadvisor. Our staff are key in providing you with the 5 star service in which we take great pride in. Search for The Grand, York discounts in York with KAYAK. At this time of year there no queue's which was super, we were more or less straight in and the seats that are attached to rails that travel around the ceiling stopping at relevant points. Along with our 207 guest rooms, There’s the award-winning Rise Restaurant, Bar & Terrace, a state-of-the-art Cookery School (opened 2019), the 1906 Bar & Lounge, our executive White Rose Lounge, an atmospheric spa and stunning meeting and event spaces. Our Grand Heritage Suites include complimentary parking, access to our luxury spa facilities, late check-out and a fully stocked mini bar for each night of your stay. Kind regards,Catherine Jayne Herbert Guest Relations Executive. However breakfast was not a good experience this time!! Passing on your excellent comments only drives us further forward as a team and inspires us to keep following our passion in providing the best customer service. Good selection of drinks and always something to eat. More, Good afternoon Marie, Greetings from the beautiful city of York!I hope all is well and that you are having a wonderful day so far. … We have both said that this is perhaps the best hotel we have stayed in and we have stayed in a lot over the years and we look forward to coming back. Firstly I would like to thank you for your taking the time to submit your feedback.We really value your loyalty and we were more than happy to welcome you back to the Grand Hotel & Spa York. This website uses cookies to improve your experience while you navigate through the website. With our room we got access to the spa included (this is not included with standard rooms) we visited early evening, the spa was lovely, clean and relaxing and the staff were really friendly. Kind regards,Catherine Jayne Herbert Guest Relations Executive. View deals for The Rose and Crown, including fully refundable rates with free cancellation. Enjoy spacious, luxury rooms as you stay in style and comfort in the five-star The Grand, York. Opened in May 2010 and renovated and extended in 2017–18, it is an Edwardian building dating to 1906, originally the headquarters of the North Eastern Railway, with views of the York city walls and York Minster. Celebrate at The Grand, York. We’ll even let you know about secret offers and sales when you sign up to our emails. I will certainly pass on your feedback regarding Diana's excellent 5 star service. Necessary cookies are absolutely essential for the website to function properly. KAYAK searches hundreds of travel sites to help you find and book the hotel deal at The Grand, York that suits you best. Kind regards,Catherine Jayne HerbertGuest Relations Executive, This is the version of our website addressed to speakers of English in United Kingdom. Wensleydale is minutes away. The Grand Hotel and Spa is a Grade II listed hotel in York, England, the city's only 5-star hotel. Good afternoon Alice, Greetings from the beautiful city of York!I hope all is well and that you are having a wonderful day so far. 01904 380038. We will be more than happy to welcome you back to the Grand Hotel York in the near future. - Check out Tripadvisor members' 50,008 candid photos and videos of The Grand, York This category only includes cookies that ensures basic functionalities and security features of the website. White Rose Lounge Decor. Great Hotel, with very nice staff, we stayed here two days during our anual trip on different dates, the first room was on the second floor in the old building, very nice, and the other night we stayed in the new building, with new rooms, also very pleasant! Grand Heritage Suite. Quench your thirst with your favorite drink at the bar/lounge. Our White Rose Lounge can also be hired for exclusive use for functions and events providing comfortable seating and dedicated workstations with iMacs, printers and TVs. The Yorkshire Lounge Aero Club. We didn't eat in the restaurant as there are so many places to eat in York, however we would would be tempted to try this when we visit again. Executive Bathroom. The 5-star Grand Hotel & Spa offers stylish rooms and a luxury vaulted spa. Along with our 207 guest rooms, There’s the award-winning Rise Restaurant, Bar & Terrace, a state-of-the-art Cookery School (opened 2019), the 1906 Bar & Lounge, our executive White Rose Lounge, an atmospheric spa and stunning meeting and event spaces. We are regular visitors to York and often choose to stay at The Grand. The recent refurbishment has introduced a beautiful relaxing private lounge area. The White Rose is aimed business passengers. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are as essential for the working of basic functionalities of the website. Located within York’s city walls and with views of York Minster, the hotel holds an enviable and proud position in the city and local community. Built in 1906 as the headquarters for North Eastern Railways, The Grand Hotel is York's first 5-star hotel. Good afternoon Helen, I hope all is well and that you are having a fantastic day so far. View deals for The Rose and Crown, including fully refundable rates with free cancellation. The Grand is situated in the heart of York, a city of cultural heritage. Communication is a key part in our business and I have passed on your feedback to all the relevant departments in order to ensure no further issues in the future. Staff are ever so pleasant. Popular points of interest near The Rose & Crown York include York Barbican, Cliffords Tower and Grand Opera House. Built in 1906, The Grand is York’s only five-star hotel. There is plenty to see and do in York including the York Yorvik Viking Centre. Kind regards,Catherine Jayne HerbertGuest Relations Executive, Very good as usual, swimming great in the Spa service, extremely good reception fast all in all exceptional. We had a ride on the sightseeing tour bus which gives a great introduction to some of the delights locally. I hope all is well and that you are having a wonderful day so far. The only hotel outside of London to offer a five star lounge, this was perhaps one of our favourite spots. Built in 1906, The Grand is York’s only five-star hotel. York Minster is minutes away. Take a look through our photo library, read reviews from real guests and book now with our Price Guarantee. I would like to sincerely apologise for any miscommunication during your time at the Grand Hotel & Spa York and any inconvenience this caused to you. Your review is extremely valuable for us and I am more than happy to read that you had a an excellent stay overall. Now £119 on Tripadvisor: The Grand, York, York. The Grand Hotel & Spa Opens 100 New Luxury Rooms Yorkshire’s only AA-rated five star hotel has doubled in size with the official opening of 100 new luxury hotel rooms as part of its £15 million redevelopment. Hotels near The Cookery School at The Grand, York, Hotels near (DSA) Doncaster Sheffield Airport, Staycity Aparthotels York Barbican Centre, We compared the lowest prices from 13 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 14 websites, We compared the lowest prices from 15 websites. There is a spacious seating area and access to the Spa and the White Rose Lounge, complete with complimentary dishes and drinks. Your review is extremely valuable for us and I am more than happy to read that you had a an excellent stay overall. With the option of upgrading your afternoon tea with Prosecco, Champagne or G&T, there is simply no better place to enjoy afternoon tea in the city. This was our 2nd visit to white rose lounge and it was just as good as 1st time. The front of the hotel looks out over a small park. more, This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC, Grand-York, Guest Relations Executive at The Grand, York, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. It would be our pleasure to welcome you back in the not to distant future and restore your faith in usual 5 star service. Contact us for more information. With the option of upgrading your afternoon tea with Prosecco, Champagne or G&T, there is simply no better place to enjoy afternoon tea in the city. Guests praise the location. Continental Breakfast. A complimentary breakfast is included.Make yourself at home in one of the 5 guestrooms.With a stay at The Rose and Crown in York, you'll be a 4-minute walk from York Barbican and 10 minutes by foot from Jorvik Viking Centre. T he Grand Hotel & Spa, York has opened its new White Rose Lounge – the only five-star hotel outside of London to feature a concept of this kind, offering an exclusive home-away-from-home residence with tempting food and drinks offerings in collaboration with local producers. Access to the lounge is included in some room rates but it is possible to pay for entrance if you want to treat yourself. Enjoy a comfortable bed with Egyptian cotton bedding, a spacious lounge, sunken bath and walk-in showers, with separate guest toilets. Stunning Architecture and Original Features at The Grand, York. The Walls around York are well worth a walk around as well, you can see lots of things that you can't just by walking around the streets. It is disappointing to know that we did not exceed your expectations in certain areas of your stay with us and this is a real shame. Jorvik Viking Centre is minutes away. We use cookies to enhance your experience and improve our website. March 29, 2018. Grand-York, Guest Relations Manager at The Grand, York, responded to this review, Grand-York, Guest Relations Executive at The Grand, York, responded to this review. Review tags are currently only available for English language reviews. My husband booked a night as a treat for my birthday, the classic rooms are advertised as having sunken baths, so when we arrived at our room we were surprised to find a very normal looking bath. The White Rose Lounge. Payments made by partners impact the order of prices displayed. Seats that had been used in the trains themselves are available to sit on. At the inn, the rooms have a closet. The White Rose Lounge provides a comfortable and atmospheric place to relax and enjoy delicious food, right in the heart of York. The Grand, York, York Picture: The White Rose Lounge. It is mandatory to procure user consent prior to running these cookies on your website. I understand why you may feel disheartended by your experience.We certainly did not want you to have an unpleasant experience with us and by looking into your feedback we can address your issues in the correct manner. One of our top picks in York. With sweet and savoury treats to excite both the eyes and the tastebuds, sights of York’s city walls are an added bonus. The perfect space to escape in the middle of historic York. Firstly I would like to thank you for taking the time to submit your feedback and providing us with an excellent 5 star rating. I would recommend that you treat yourself to a relaxing few hours in the White Rose Lounge during your stay at The Grand. The Grand offers the perfect location for a short break in York with easy access for those visiting from afar or nearby. These cookies do not store any personal information. The selection of food and drink is really good and the standard of service and cleanliness is exceptional. Passing on your excellent comments only drives us further forward as a team and inspires us to keep following our passion in providing the best customer service. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. We will be more than happy to welcome you back to the Grand Hotel York in the near future. During your stay, take advantage of some of the amenities offered, including room service and a concierge. We will be more than happy to welcome you back to the Grand Hotel York in the near future. Passing on your excellent comments only drives us further forward as a team and inspires us to keep following our passion in providing the best customer service. The recent refurbishment has introduced a beautiful relaxing private lounge area. Search for the cheapest hotel deal for The Grand, York in York. These cookies will be stored in your browser only with your consent. The Grand, York: Relaxing White Rose Lounge - See 5,502 traveller reviews, 1,849 candid photos, and great deals for The Grand, York at Tripadvisor. Your restaurant experience is just as important as your room experience and I would like to ensure you again that your feedback is valuable and has definitely been taken on board. We had a lovely room in this hotel that was very well equipped with tea and coffee and snacks. Located within York’s city walls and with views of York Minster, the hotel holds an enviable and proud position in the city and local community. Good afternoon to you and many thanks for the review regarding your stay and the local attractions that you experienced and I am very pleased that you had a great time overall and like our lovely Graded 2 listed building hotel and found the room well equipped. The Grand revives the splendour of the Golden Age of travel, having been carefully restored to retain all of the original features of this stunning historic building, with its sweeping staircases, mosaic-tiled corridors and tasteful decor. Breakfast, WiFi and parking are free at this hotel… Along with our 207 guest rooms, there’s the award-winning Rise Restaurant, The Rise Bar & Terrace, Hudson’s Restaurant, a state-of-the-art Cookery School, The 1906 Bar & Lounge, our executive … For those staying in the suites at The Grand Hotel & Spa York, additional access is provided to the sumptuous White Rose Lounge. The building is impressive, and the staff is very helpfull and polite! Exclusive White Rose Lounge. £103 per night (Latest starting price for this hotel). WiFi is free, and this hotel also features a spa and an indoor pool. Jorvik Viking Centre is minutes away. We received a lovely warm welcome but it did take a little while for us to be seen to get checked in, however the room was ready early so we went straight up and our bags were brought up shortly afterwards. The Grand has also recently opened a new exclusive, luxury space called the White Rose Lounge and works are also set to begin on an Arrival Lounge in spring 2018, which will be designed to enhance guest check-in experience. You also have the option to opt-out of these cookies. You’ll find the entrance to the lounge “complex” near gates 4 & 5. You are right, York is a beautiful city with so much to see and do within easy walking distance to our hotel.I hope we can welcome you back to the Grand Hotel in the near future.Kind regards, Gary AukerGuest Relations Manager. Good afternoon Nicolas, Greetings from the beautiful city of York!I hope all is well and that you are having a wonderful day so far. The tour bus links up with the sightseeing tour boats that travel up and down the river Dee. Yes we centainly come back again! We stayed in one of the executive rooms, it was big, clean and the bed was really comfortable. If you are lucky enough to be in the lounge when Diana is on duty you will receive a standard if unobtrusive service that would be hard to match. Guests at the accommodation can enjoy a à la carte breakfast. Went for breakfast at 9.45 very busy, were offered a sofa with a low table to sit at - no thank you, so had to wait for a considerable time to sit down. We also use third-party cookies that help us analyze and understand how you use this website. Went with my husband for a midweek stay, the location is ideal as it's in the city centre only a 2 minute walk from the train station. The White Rose Lounge at The Grand Hotel & Spa York. 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