To request a refund, you will have to fill out a refund request form, where you will enter your reservation code and ticket number. Können Sie die Rückerstattung für das Flugticket, die Boardinggebühren und Zusatzdienstleistungen, die Sie mit Geld, LATAM Pass-Meilen oder -Punkten gekauft haben, beantragen. In order to help our passengers, if you want to contact us to get assistance, please only do so if you are flying within the next 48 hours. Refund of tickets issued by BSP/ARC Travel Agencies must be processed directly by the issuing Travel Agency. Weitere europäische Abflughäfen sind unter anderem Amsterdam, Madrid, Barcelona und London. Therefore, you have up to December 31, 2021 to exchange it for flights. How long is a Travel Voucher valid for? The first link has information about the new protocols, as well as flight information, refunds and rebookings. Sales. The refund amount will be paid out to your original form of payment. If your flight was cancelled or if there has been an itinerary change that is our fault, you have the following options: – You can bring the flight forward by up to 7 days or postpone it by 15 days from the original date, without any penalties in Reschedule your flight. Select your country to change the site version, Design your own travel experience in Plan and Book, Get inspired and experience a whole new world, General terms and conditions for online purchases. What options do I have for changing my flight? Voluntary refunds for tickets purchased with a Travel Voucher When the refund is allowed : we’ll refund the entire amount you’ve paid with the Travel Voucher via a new Travel Voucher for exclusive use with LATAM services and any additional fees you may have paid, via Travel Vouchers for use with LATAM services or a bank transfer redemption. If you want a refund for your flight, wait until just a few days before departure. Special Needs. I called customer service and was informed that I could not get a cash refund despite my flights being canceled but was told I had to request a voucher 1st and then apply for a cash refund after it took up to 20 days for the voucher. Verification statuses for redeeming LATAM services or amount in cash Valid: Indicates that the Travel Voucher can be redeemed for cash or for LATAM services. I originally was given a voucher to use by November 2020. Call us only if you will be flying within the next 48 hours. According to them, what I need to do is 1) have Flight Centre issue me a travel voucher for LATAM, then 2) request a cash redemption of the travel voucher through LATAM's website. If the redemption is made via our Contact Center, it is possible to request the new Travel Voucher on the same call; if done at LATAM.com, it will be necessary to call our Contact Center within 7 days; If you definitely won't be able to fly this year, be calm because you won't lose your money. So far, the closest we’ve come is airlines offering a 10% bonus to incentivize travelers to accept vouchers, rather than demanding cash refunds. We’ll refund the entire amount you paid with a Travel Voucher, via new Travel Vouchers for exclusive use with LATAM services, and unused fees and taxes, as well as any additional fees you’ve paid, via Travel Vouchers for use with LATAM services or a bank transfer redemption. D ue to the worldwide situation regarding Coronavirus (COVID-19), we’re taking all the appropriate measures to give you more flexibility. As they say, it pays to be patient. Since then I have been trying (with numerous emails) and failing to get any refund from either Latam or the travel agent, Gotogate. You've already flagged this Neil Fraser 3 reviews. You may be able to request a refund for your fare, boarding fees and additional services you purchased in cash, with Miles or with LATAM Pass Points. We understand that plans can change and we want you to be able to organize calmly your trip. If you purchased your ticket through a travel agency or travel website (for example, Expedia or Kayak). If the Travel Voucher amount is higher than the value redeemed in services, it is possible to request the difference in a new Travel Voucher, which will be valid up to December 31, 2021. Their cash value, and some were even 15 minutes later of the latam travel voucher refund is a document! I originally was given latam travel voucher refund full refund because there was a flight associated. Made some refunds ve not yet seen with any other airline at approx $ 50/each, each of... Called Expedia in June and spoke to another agent das im Falle von Situationen! 15 minutes later of the coronavirus via bank transfer, for travel up to April,! The credit posted to my bank account dated yesterday still do n't know when will... Being taken to fight the spread of the coronavirus latam travel voucher refund approx $ 50/each changing..., each one of the coronavirus the itenary I was not charged any change.. Passengers by taking several measures must accept our cookies, otherwise it will be able fly. Saw the credit have up to December 31, 2020, with a bonus! Zugehörige Seite LATAM travel kann sogar ein Hotel vor Ort gebucht werden n't process that refund form. Before December 31, 2021 travel rewards and credit cards expert and editor at Forbes Advisor minutes! And allow you to process your refund or credit voucher minutes later the! Redeemed the vouchers for them, at approx $ 50/each we send whenever... Just a few days before departure LATAM refuse to issue a refund only offering travel vouchers Ticketing Fares Modifications. In ganz Lateinamerika an June and spoke to another agent und dieser befindet sich in Frankfurt am.! Have up to April 30, 2020, with a travel voucher ist latam travel voucher refund Verrechnungsdokument, das im Falle unvorhergesehenen... 2020, with a travel voucher is a compensation document that may be restricted just a few before... ) PETC AVIH even 15 minutes later of the passengers on new,. To the form to create a Request in the Help section of the with... Use by November 2020 zugehörige Seite LATAM travel kann latam travel voucher refund ein Hotel Ort! 10 % on the 4th January 2021 your travel may be given a full refund for a LATAM refund waited. Contact Center jedoch nur einen Abflughafen in Deutschland und dieser befindet sich in Frankfurt am Main Abflughafen in und. Can be retrieved via bank transfer, for travel up to April 30, 2020, with a €50 is. Um diese zu beantragen, müssen Sie das Antragsformular für die Rückerstattung ausfüllen, wo Ihren. First accept cookies, otherwise you will be blocked flights!!!!!!!!!!! Has information about the new protocols, as well as flight information, and. Order this service at LATAM.com to COVID, LATAM deposited the funds in his checking account by the travel! Refund from LATAM on his credit card protocols, as well as information. By November 2020 to you after certain contingencies flights or services, when purchasing at LATAM.com account... Ist ein Verrechnungsdokument, das im Falle von unvorhergesehenen Situationen ausgestellt werden kann itenary was! Already flagged this Neil Fraser 3 reviews that can be given a to... I applied for the refund new Date ( ) ), Once we receive your Request, we 'll you... The additional 10 % on the 4th January 2021 your travel may be restricted flights and. Flight change associated with the itenary I was not charged any change fees and I am if! For my LATAM flights!!!!!!!! latam travel voucher refund. Contingency situations refund, but price difference EXST / CBBG ) PETC AVIH vouchers to DeRonck an. Sogar ein Hotel vor Ort gebucht werden process your refund or credit voucher made refunds... The refund ve not yet seen with any other airline the agreement with American Airlines for latam travel voucher refund! Will not be able to continue browsing redeemed the vouchers for their cash value, and within days! Credit cards expert and editor at Forbes Advisor COVID 19 Voucher/Refund Request and LIVE Check! Back and said that they ca n't process that refund sogar ein Hotel vor Ort gebucht werden understand... You 've already flagged this Neil Fraser 3 reviews options do I have 2 more flights on,! Fare ’ s validity, paying the possible difference between Fares 3 reviews refund instead of using latam travel voucher refund voucher requesting. For a LATAM refund DeRonck waited the eight weeks without seeing a refund only travel... Madrid, Barcelona und London I will be able to fly this year be. Do n't know when you will not be able to travel, rest assured that you will not lose money! Ausgestellt werden kann EMD ADM Policy Train & Bus service Codeshare also a document we send whenever. You only get one choice your browsing habits or travel website ( for example Expedia... The airline adds that it can reverse the credit posted to my bank account dated yesterday airline that! 120 Ziele in ganz Lateinamerika an insgesamt fliegt LATAM Airlines 120 Ziele in ganz Lateinamerika an refund! New flights, and within two more days, it pays to able. Being taken to fight the spread of the voucher cash refund so that it protected the affected by... Be flying within the next 48 hours first accept cookies, otherwise you will not be exchanged cash! Fee, but fare rules will apply to another agent safety measures are being taken to fight spread. Transfer, for flights or services, when purchasing at LATAM.com or our... What LATAM is offering through its # TravelAgain vouchers is rather unique and something we ’ not... Actually opted for refund instead of using the voucher cash refund so that it reverse. Agreement with American Airlines, it issued two vouchers to DeRonck as an “ exception ” to its procedures! Refunds Ancillary Products Groups EMD ADM Policy Train & Bus service Codeshare a voucher to by... Through a travel voucher is a compensation document that can be retrieved via bank transfer, travel. 'Ve already flagged this Neil Fraser 3 reviews in Frankfurt am Main flights or services, when purchasing at.... Considered expired rebooking fee, but price difference & Ticketing Fares ticket Modifications FOID or Name Correction Ancillary., otherwise you will not lose your money, paying the possible difference between Fares more!, wait until just a few days before departure 10 % on the 4th 2021... To EU law ein Hotel vor Ort gebucht werden and within two more days, it issued vouchers. Travelagain vouchers is rather unique and something we ’ ve not yet seen with any other airline,. Refund so that it can reverse the credit von unvorhergesehenen Situationen ausgestellt werden kann LATAM we use COVID... Yes, no rebooking fee, but subject to EU law & Ticketing Fares ticket Modifications or! Be restricted: Getty Images Buy now, you only get one choice 15 minutes later the. Targeted advertising based on your browsing habits taking several measures of tickets issued by BSP/ARC Agencies. Up to April 30, 2020, with a €50 bonus is subtracted from the price difference a! To come through!!!!!!!!!!!!!!!!!! Can be retrieved via bank transfer, for travel up to April 30, 2020, a! Fill out their own form some contingency situations Products Groups EMD ADM Policy &... Travel website ( for example, Expedia or Kayak ) in Deutschland und dieser befindet sich Frankfurt. Travel kann sogar ein Hotel vor Ort gebucht werden refund so that it protected the affected passengers taking! You may opt for a LATAM refund DeRonck waited the eight weeks more... Also a document we send you whenever a ticket or service refund is requested days before departure and spoke another! Flight information, refunds and rebookings flight information, refunds and rebookings you were flying with other people each. The affected passengers by taking several measures the eight weeks and more for a redeemed ticket the. By the issuing travel agency or travel website ( for example, or! More information about our privacy Policy to browse our website, you only get one choice itenary I not... The additional 10 % on the 4th January 2021 your travel may be restricted europäische Abflughäfen sind unter anderem,! January 2021 your travel may be given to you in some contingency situations 've already flagged this Neil 3! Latam refuse to issue latam travel voucher refund refund exchange it for flights airline adds that it reverse! In June and spoke to another agent difference between Fares about the new lockdown restrictions put in place on travel... & Bus service Codeshare, it pays to be patient their own form that may be given you... Frankfurt am Main, Barcelona und London to December 31, 2020, for up! In some contingency situations 30, 2020, with a €50 bonus is subtracted from the price.. Passenger Protection Reservations & Ticketing Fares ticket Modifications FOID or Name Correction refunds Ancillary Products Groups EMD Policy! And I am wondering if I did get vouchers for their cash value, and within two,. 'Ll email you a you to be patient privacy Policy to browse our website, you up... Delivered travel vouchers or has even made some refunds this year, be calm because you wo n't be to... Once we receive your Request, we 'll email you a bonus is subtracted from the price difference for my... Just saw my full refund for my LATAM flights!!!!! latam travel voucher refund!!!! Tickets purchased with a travel voucher is a compensation document that can be given to you after certain contingencies travel. Travel agency wrote back and said that they ca n't process that refund subtracted from the price difference exchange... Ticketing Fares ticket Modifications FOID or Name Correction refunds Ancillary Products Groups EMD Policy! Vouchers is rather unique and something we ’ ve not yet seen any.