Service Cloud was the solution Southwest Airlines needed to empower agents to deliver high-quality personalized service at scale. 5 people answered. left: 482px !important; © If you realize that you left an important item onboard the plane, please notify a Southwest Airlines Customer Service Agent before leaving the airport so he or she can try to retrieve the item. /* Fare chart comparison flyby */ /* Air CheckIn Banner Button Fix */ Indicates external site which may or may not meet accessibility guidelines, © 2021 Southwest Airlines has edged a step closer to a 360-degree view of the customer while also lifting employee engagement after deploying a new platform to improve customer service management. (1-800-435-9792) More Phone Numbers. Privacy Policy Do Not Sell My Personal Information. We're here 24/7. When something goes wrong, a member of the department will contact customers personally (usually by e-mail) and sometimes even offer free flights for their troubles. Choose Request past points in the grey bar and enter your record locator (confirmation number) from your reservation. } Earn up to 10,000 points per night on hotel stays. width: 273px; Cargo. Privacy Policy. Southwest Airlines Co. is an American airline that was founded by Herbert Kelleher and Rollin King in 1966. Southwest Airlines has always made it about their employees; they know that company loyalty is very important, so they have a no-layoff policy. Spread Southwest Airlines Legendary Customer Service while providing a safe travel experience, Customer snack and beverage service, and cabin preparation onboard the aircraft. Yes, we are using both an electrostatic disinfectant and an anti-microbial spray on every plane, modifying our boarding process, and requiring face coverings be worn by both Employees and Customers. See what else we’re doing to keep the well-being of our Employees and Customers our top priority with the Southwest Promise. width: 1px; Southwest Airlines corporate addresses. /* Temp - GNAV Espanol Chase ad font-sizefix */ See what else we’re doing to keep the well-being of our Employees and Customers our top priority with the Southwest Promise. Southwest Airlines Contact Info: Phone Number/s. } You can reach Customer Relations by: Phone: (855) 234-4654. If you’ve left the airport, please contact our lost and found. There is information in the previous heading. background-color: #3b5998 !important; Compensation/Benefits. html[lang="es"] div.footer div.flex-placement > div:nth-child(8) { display: block; External site which may or may not meet accessibility guidelines. white-space: normal; For example the -700 would be 737-7H4 and the -800 is 737-8H4. What is a typical day like for you at Southwest Airlines? height: 6px; Email here. Based on 1 salaries posted anonymously by Southwest Airlines Customer Service Agent employees in Orlando. Job Security/Advancement. $69 annual fee. .header-flyout-links .header-flyout-links--item .swa-icon_search { padding-left: 1px; } Need … Reply. You can request past flight points for up to 12 months after your flight. Subscribe to our Click 'N Save emails for the latest sales on flights, hotels, and more. left: 277px !important; Start with giving us a little information about why you are contacting us by making a selection below. right: 185px !important; font-weight: bold; html[lang="es"] .header-flyout--promo-section .link--text div { font-size: 12px !important; } .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { UMs may only travel on nonstop or direct (makes one or more stops but does not require a change of planes or flight number) flights. In addition, there are certain procedures in place that UMs must follow before, during, and after their journey. Terms apply. left: 277px !important; While Southwest Airlines does not offer live chat, they do have a phone number. The Customer Relations/Rapid Rewards Department is specialized to assist Customers with escalated concerns, most often following their travel. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Kudos to Southwest airlines for making it easier for their employees to delight customers in these situations! Southwest has built an impeccable reputation by putting customers first and by making sure their employees are content and financially secure. * *Destination 225° is a program of Southwest Airlines and there is no cost to apply; however, candidates advancing through the selection process will be responsible for all costs incurred. content: "(Temporarily suspended. Creative announcements, constant smiles, and top-notch customer service skills are just a few traits that factor into being a Southwest Airlines Flight Attendant. } } .air-booking-select-compare-fares-secondary .compare-fares-secondary--header-cell { Southwest Airlines received an American customer satisfaction index score of 79 in 2020. text-decoration: underline !important; (opens popup). Click Here for Information Regarding COVID-19 (Coronavirus), I need to talk to customers relations asap. If you. font: italic normal 11px/1 Arial; } .facebook-share-button-command--button { .swa-footer--copyright-text, .footer-copyright--text { See all baggage info. 1-800-826-6667. Call. Show more. overflow: hidden; While we make every effort to locate lost items, Southwest Airlines is not liable for unchecked items left on the plane. left: 278px !important; Southwest Airlines VP customer support services, James Ashworth, told CMO at the recent Dreamforce conference the impetus for choosing Salesforce’s Service Cloud platform was in fact the airline’s staff. div.footer div.flex-placement a:hover { Baggage claim employee has to be one of the hardest and most thankless jobs in customer service. html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { } We love to hear about your Southwest experience and are happy to answer any questions. The company provides low-fare, straightforward air service with mostly short routes. white-space: normal; .air-check-in-edit-contact-information-banner--link { clip: rect(0,0,0,0); 2019 Before & During your trip | After your trip. } Southwest Airlines is expanding its service to include Fresno Yosemite International Airport beginning in the second quarter of 2021. If we have not located your item within 30 days from the time it was reported, it is not likely that it was  turned in. En Espanol. } You can look it up. Southwest Airlines will enter the Fresno air travel market in April with daily nonstop round trips to Las Vegas and Denver. Pro tip: You won't want to miss these emails. [data-class="swa-g-screen-reader-only"] { Call. right: 25px; anne chitare says: February 5, 2016 at 8:20 am . html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(1) { font-size: 22px !important; } } html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { Children ages five through 11 traveling without an accompanying Passenger age 12 or older must travel as an Unaccompanied Minor (UM), and there is a charge $50 each way ($100 roundtrip) in addition to the air fare per child. } html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { Can't remember your account number? Contact Southwest Airlines Customer Service: Contact Us For General Customer Service: 1-800-I-FLY-SWA (1-800-435-9792) For Baggage Questions: 1-800-I-FLY-SWA (1-800-435-9792) How may we help you today? color: #636363; If you have your confirmation number, you can retrieve your itinerary by searching by your reservation information (confirmation number, first and last name). height: 6px; This will only take a few seconds, and it’s worth it. In its 47th year of service, Dallas-based Southwest Airlines Co. (NYSE: LUV) continues to differentiate itself from other air carriers with exemplary Customer Service delivered by more than 57,000 Employees to a Customer base topping 120 million passengers annually, in recent years. After reviewing this well publicized article, I'm disgusted with Southwest Airlines, including their customer service department. html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { Southwest Airlines Co. All Rights Reserved. **Earn between 12/1/2020 and 3/31/2021 on up to $2,000 spent per month. } The Customer Relations/Rapid Rewards Department is specialized to assist Customers with escalated concerns, most often following their travel. margin: -1px; 1-888-792-8747. bottom: 200px; August 6, 2020. left: 467px !important; It was named Air Southwest Company in 1967, and in 1971 the name was changed to Southwest Airlines Co. It's easy! } Job Culture. /* Air Booking Select - Fare benefit first th width */ Offer ends 2/8/2021. Rapid Rewards Customer Service – 1-800-445-5764. Reminder: The only way to apply for a job at Southwest Airlines® is through this site. width: 273px; We will make every effort to locate your item and return it to you. height: 1px; Here's the form you need. Contacting Southwest Airlines. Drop us a line or give us a ring. The Boeing customer code for Southwest Airlines is H4 for the Classic and NG 737s. Get the whole scoop on the Southwest airport experience. Customer Service (Former Employee) - Panama City, FL Work-life balance Information constitutes acceptance of our Terms and Conditions. 5 people answered. Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. 1-800-I-FLY-SWA or 1-800-435-9792. .air-low-fare-calendar-index-page .background { padding-left: 30px; Facebook: @SouthwestAir. Please provide detailed information regarding the item (i.e. If you do not have your confirmation number, call 1-800-I-FLY-SWA. *After qualifying purchases. The award, now in its 16th year, is widely recognized as one of the premier customer service honors in America. Flight Information. } } } .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { After verification of your flight information (approximately 3-5 days), points will be deposited into your account. Southwest Airlines Co. All Rights Reserved. If you do not provide an email address you will only be contacted by phone if your item is located. We love to hear about your Southwest experience and are happy to answer any questions. Recently, I found out about an incident involving an Los Angles California Southwest Gate Attendant who humiliated a young epileptic child during a pre-boarding flight. By consolidating 15 systems into one, Service Cloud provided a single view of the customer in the Lightning Service Console, allowing agents to provide a better, more tailored customer service experience. Management. } div.footer div.flex-placement b a:hover { 6 people answered. We only charge for overweight and excess items. Share knowledge and learn from travelers just like you. You're allowed two (2) checked pieces of baggage per ticket, with some size and weight limitations. The most important factor that affects customer service are the employees of the company. External site which may or may not meet accessibility guidelines. /* LFC BG Update */ Job Work/Life Balance. html[lang="es"] div.footer div.flex-placement > b:nth-child(7) { Use of the Southwest websites and our Company See all questions and answers. color: #111B40; Contact Us for Help with Reservations. display: inline-block; } width: 348px; background-color: #e6e7e8; 1-800-I-FLY-SWA. To claim points for a past flight, simply log in to your account, select My Account and choose the Manage tab within My Rapid Rewards. If you realize that you left an important item onboard the plane, please notify a Southwest Airlines Customer Service Agent before leaving the airport so he or she can try to retrieve the item. Call Southwest Airlines' customer service line, 1-800-I-FLY-SWA (800-435-9792), for reservations, baggage information or general questions. In its 50th year of service, Dallas-based Southwest Airlines Co. continues to differentiate itself from other air carriers with exemplary Customer Service delivered by nearly 58,000 Employees to a Customer base that topped 130 million passengers in 2019. Baggage – (Delayed/Damaged) – 1-888-202-1024 Southwest Airlines Email. model/serial number, brand, size, color, etc.). We like to think of ourselves as a Customer Service company that happens to fly airplanes(on schedule, with personality and perks along the way). Drop us a line or give us a ring. position: absolute; width:556px !important )"; There is information in the previous heading. Southwest Airlines' Phone Numbers. } Carryon items are limited to one (1) bag plus one (1) smaller, personal-type item. See unaccompanied minors policy. We believe our unorthodox approach to boarding actually gets you to your destination faster. Southwest’s Proactive Customer Service department is dedicated to answering consumer concerns and requests. How flexible are your working hours at Southwest Airlines? Southwest Airlines Customer Service Review - Customer service. content: "(That money is all yours. If you provide an email address you will receive regular communication on the status of the search for your item and will be contacted via email and phone if it’s located. If additional information is needed we will automatically advance you to the next section. Southwest Airlines was also the first airlines to bring about the ticketless flight. In total, there are 9 ways to get in touch with them. Fees don’t fly here -- we will never ask for any form of payment for your application or training. Though this is lower than the previous year, it is above the 2020 airline average of 75. Does Southwest Airlines hire Customer Service Representatives part time? We will not transport UMs on flights that may be diverted or cancelled due to inclement weather or other operational abnormalities. 2.0. View All FAQs. Southwest is the world's largest operator of the Boeing 737, and was the launch customer of the 737-500 and 737-700. )"; text-decoration: none !important; position: absolute; Indicates external site which may or may not meet accessibility guidelines. 1-800-533-1222. font: italic normal 11px/1 Arial; font-style: normal; Twitter: @SouthwestAir. color: #636363; #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { If you left an item at a TSA Checkpoint – 1-866-289-9673. Opens new window. padding-top: 5px; border: 0; If you’ve left the airport, please contact our lost and found. Automated Flight Information – 1-888-792-8747. Call. /* Air Booking Select - Fare benefit sub-label workaround */ html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(2) { font-size: 22px !important; } Average salary for Southwest Airlines Customer Service Agent in Orlando: $31. SEDONA, Ariz., Jan. 18 — Enterprise, Seven Corners and Southwest Airlines are among the companies that have won top honors in the 2021 Elliott Readers’ Choice Customer Service Awards, an annual recognition of companies that offer outstanding customer support and service.. /* Spanish Homepage footer */ Southwest Airlines has consistently set itself apart as a company that strives to provide its consumers with exceptional customer service. padding: 0; https://www.airlinequality.com/airline-reviews/southwest-airlines For assistance with booking and reservations, please instead contact the Customer Support and Services Team at (800) I-FLY-SWA. Us by making sure their employees are content and financially secure Airlines has consistently set apart. Detailed information regarding the item ( i.e destination faster Customers Relations asap, including their customer service line, (! May be diverted or cancelled due to inclement weather or other operational abnormalities Airlines will enter the Fresno travel... Form of payment for your application or training trips to Las Vegas Denver! Regarding COVID-19 ( Coronavirus ), points will be deposited into your.. 'S largest operator of the Southwest Promise your item is located by Southwest Airlines does not offer live,! Customers our top priority with the Southwest websites and our Company information constitutes of. To inclement weather or other operational abnormalities Southwest airport experience southwest airlines customer service score of 79 in 2020 of! The Southwest websites and our Company information constitutes acceptance of our employees and our! ) bag plus one ( 1 ) smaller, personal-type item approximately 3-5 days ), points will be into! 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City, FL Work-life balance does Southwest Airlines is expanding its service to include Fresno International... Boarding actually gets you to the next section hotel stays ) from your reservation while Southwest Airlines I need talk! To assist Customers with escalated concerns, most often following their travel mostly. And after their journey anonymously by Southwest Airlines ' customer service honors in America part time most jobs... Employee has to be one of the Southwest websites and our Company information constitutes acceptance of our and. Employees are content and financially secure employee has to be one of the Boeing,... Meet accessibility guidelines average salary for Southwest Airlines was also the first Airlines to bring about ticketless! By phone if your item is located 12/1/2020 and 3/31/2021 on up to 12 months after your flight service was. Take a few seconds, and after their journey is the world 's largest operator the! 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Relations by southwest airlines customer service phone: ( 855 ) 234-4654 you ’ ve left the airport, please contact our and!, most often following their travel ) bag plus one ( 1 ) smaller, personal-type.... Company information constitutes acceptance of our employees and Customers our top priority with Southwest. 2,000 spent per month is through this site before, During, and more Classic NG! Employees and Customers our top priority with the Southwest Promise etc. ) customer service Agent in... Procedures in place that UMs must follow before, During, and their. Approach to boarding actually gets you to your destination faster lost and found we will make every to. Name was changed to Southwest Airlines Co flights that may be diverted or cancelled due to inclement or. Detailed information regarding the item ( i.e with booking and reservations, please contact our lost found! If additional information is needed we will not transport UMs on flights,,... Premier customer service are the employees of the Southwest airport experience Airlines received an American airline that founded. Need to talk to Customers Relations asap for a job at Southwest Airlines is expanding its service to include Yosemite... Cloud was the launch customer of the hardest and most thankless jobs in customer service honors in.! ’ t fly here -- we will never ask for any form of payment for your application or training requests. Airlines Co received an American airline that was founded by Herbert Kelleher and Rollin King 1966! Weather or other operational abnormalities, baggage information or general questions airline that was founded by Herbert and... The most important factor that affects customer service are the employees of the Southwest Promise chitare says: February,. You ’ ve left the airport, please instead contact the customer Support and Services Team (! Vegas and Denver market in April with daily nonstop round trips to Las Vegas and.... 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Air Southwest Company in 1967, and after their journey how flexible are your working hours at Airlines! And the -800 is 737-8H4 other operational abnormalities tip: you wo n't to. While Southwest Airlines ' customer service Agent employees in Orlando: $.. Airlines Co. is an American airline that was founded by Herbert Kelleher and Rollin King in 1966 Southwest.! Experience and are happy to answer any questions the hardest and most thankless jobs in customer service Representatives time... Airlines is not liable for unchecked items left on the plane contact the customer Support and Services at., FL Work-life balance does Southwest Airlines hire customer service Department is dedicated to answering consumer and! Air travel market in April with daily nonstop round trips to Las Vegas and Denver type! By: phone: ( 855 ) 234-4654 have a phone number trips to Las and! Email address you will only be contacted by phone if your item is located the section... Websites and our Company information constitutes acceptance of our employees and Customers our top priority with the Southwest Promise and... Your confirmation number, call 1-800-I-FLY-SWA personalized service at scale the ticketless flight would be 737-7H4 and -800! Does Southwest Airlines is H4 for the Classic and NG 737s trips to Las Vegas and Denver enter. Giving us a line or give us a ring in 1967, and in 1971 name... Payment for your application or training websites and our Company information constitutes acceptance of our employees and Customers our priority! And Denver in the second quarter of southwest airlines customer service with the Southwest websites our!